Onboarding Specialist- Mid Market Success

We're looking for Onboarding Specialists on the Client Success team, who are responsible for guiding our new clients in their use of the Cvent platform

As an Onboarding Specialist, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience

This is a great opportunity to build a career at a company that is transforming its industry

Onboarding Specialists serve as our clients' first and primary point of contact

In this role, you will be responsible for making a strong first impression on our clients during the first weeks and months of their onboarding journey and exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent's software

Onboarding Specialists spend 75 percent of the day assisting clients on the phone and / or via email, in addition to other special products and daily activities

The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment

We're looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service

Our Client Services team is made up of people from various educational backgrounds including, but not limited to : business, psychology, communications and computer information systems

In This Role, You Will :

• Initiate a successful customer journey by understanding client goals and translating that knowledge into event and account setup
• Conduct a re-onboarding when appropriate for existing clients
• Conduct personalized web-based training for new Cvent users
• Demonstrate detailed product knowledge when assisting clients both on the phone and via email
• Drive platform adoption and offer best practice tips through completion of the client's onboarding experience

Heres What You Need :

Skills Required

Customer Service, Relationship Building, Training, Communication, Onboarding