Non voice process - Chat / Email process / immediate joining / CSR

Key Responsibilities :

• Handle customer inquiries through chat and email in a timely and professional manner.
• Provide accurate information and resolve customer issues related to products, services, and accounts.
• Ensure that all communication is clear, concise, and empathetic.
• Resolve customer complaints by identifying the root cause and offering appropriate solutions or escalating as needed.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Meet KPIs and SLAs related to response time, resolution time, and customer satisfaction.
• Maintain product knowledge to provide accurate solutions and updates to customers.
• Adhere to company policies and procedures to maintain service quality and compliance.

Qualifications :

Preferred Skills :

Skills Required

Customer Service Skills, Communication Skills, Interpersonal Skills, Analytical Skills