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L3 Engineer - Technical support

L3 Engineer - Technical support

ConfidentialChennai
13 days ago
Job description
  • Provide 3rd level escalations support for various routers, security appliances, switches, network storage devices and other networking devices.
  • Replicate customer reported issues to provide validation of defects to engineering.
  • Participate in product testing to assist in the new product release process.
  • Review / validate internal documents and knowledge articles for internal and public dissemination.
  • Analyze customer calls to identify product problems in the field and recommend call avoidance strategies.
  • Develop and conduct technical training to support staff and / partners.
  • Up to 10% travelling time to provide field support.
  • Requirements :

    • BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments. In lieu of experience, Person must be familiar Network Products at high level.
    • CCNA certified or equivalent experience in networking.
    • Must demonstrate understanding of network topologies, as well as network implementation and design.
    • Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology.
    • Must have in-depth knowledge of network and routing protocols.
    • Must have experience with MS-Window / Linux networking applications.
    • Candidate must have excellent communication and presentation skills, both oral and written.
    • Must have excellent analytical, organizational, prioritization, and time management skills.
    • Skills Required

      Network Support, Routing Protocols, Ccna

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    Technical Support Engineer • Chennai

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