Provide 3rd level escalations support for various routers, security appliances, switches, network storage devices and other networking devices.
Replicate customer reported issues to provide validation of defects to engineering.
Participate in product testing to assist in the new product release process.
Review / validate internal documents and knowledge articles for internal and public dissemination.
Analyze customer calls to identify product problems in the field and recommend call avoidance strategies.
Develop and conduct technical training to support staff and / partners.
Up to 10% travelling time to provide field support.
Requirements :
BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments. In lieu of experience, Person must be familiar Network Products at high level.
CCNA certified or equivalent experience in networking.
Must demonstrate understanding of network topologies, as well as network implementation and design.
Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology.
Must have in-depth knowledge of network and routing protocols.
Must have experience with MS-Window / Linux networking applications.
Candidate must have excellent communication and presentation skills, both oral and written.
Must have excellent analytical, organizational, prioritization, and time management skills.
Skills Required
Network Support, Routing Protocols, Ccna
Create a job alert for this search
Technical Support Engineer • Chennai
Related jobs
Promoted
L1 / L2 Application Support Engineer
HEPLChennai
We're Hiring | L1 / L2 Application Support Engineer | Chennai | 24 Years Experience Are you passionate about application support, solving complex issues, and ensur...Show moreLast updated: 30+ days ago
Promoted
L3 / L4 -Infra Support
Best Infosystems Ltd.Chennai, Tamil Nadu, India
L3 / L4 -Infra Support_Full-Time_Chennai.We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team.
The ideal candidate will be responsible for manag...Show moreLast updated: 15 days ago
Technical Support Engineer
Axiom Software Solutions LimitedChennai, TN, IN
Quick Apply
Bachelor's degree in Computer Science, Information Technology, or related field.Proficient in Linux / Unix commands and troubleshooting.
Strong technical skills in SQL and scripting languages required...Show moreLast updated: 30+ days ago
Promoted
L2 / L3 Senior Production Support Engineer
NasugroupChennai
We are looking for a seasoned Production Support Engineer (L2 / L3) with 5- 6 years of hands-on experience in managing production environments.
The ideal candidate should be well-ve...Show moreLast updated: 21 days ago
Promoted
L4 UC Engineer
Servion Global SolutionsChennai, IN
UC Architecture & Design : Deep understanding of Unified Communications Products like CUCM, CUC, IM & Presence, and Expressways.
Deep knowledge of designing and troubleshooting clusters, inter-cluste...Show moreLast updated: 17 days ago
Promoted
TAC L3 Engineer
MovateChennai, Tamil Nadu, India
L3 DCN Support Engineer (Data centre / TAC).Our Client bring together the brightest minds to create breakthrough technological solutions that advance the way people live and work.We are seeking a pa...Show moreLast updated: 6 days ago
Promoted
Technical Support Engineer
ConfidentialBengaluru / Bangalore, Chennai
Looking for Technical Support Engineer experience in upstream Oil and Gas subsurface software applications Corporate Data Source (CDS), OpenWorks (OW), Recall, EDM.
This role involves troubleshootin...Show moreLast updated: 9 days ago
Promoted
L1 Application Support Engineer
ConfidentialChennai
L1 Application Support Engineer.The ideal candidate will be a proactive problem-solver with a solid foundation in.They will be responsible for troubleshooting issues, analyzing logs, and ensuring t...Show moreLast updated: 9 days ago
Promoted
Technical Support Engineer
MovateChennai, Tamil Nadu, India
We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd.Looking for candidates with excellent communication skill for Technical support role.
Min 1 yr Experience in Tech support & ...Show moreLast updated: 30+ days ago
Promoted
UCCE L3 Engineer
Servion Global SolutionsChennai, IN
Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Basic Cisco ICM / CCMP / CVP / CUIC & troubleshooting.
MACD creation knowledge in Cisco UCCE & IPT platform...Show moreLast updated: 17 days ago
Promoted
Technical Support Engineer
Dover IndiaChennai, IN
Relevant Experience Looking for 2-5 Yrs.Sc (Computers / Electronics) / BCA / BBA.Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,.Actively parti...Show moreLast updated: 20 days ago
Promoted
Technical Support Engineer
LogiCoychennai, tamil nadu, in
Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Candidate must have min 2-4 years of experience in Technical support using different support channels like Ch...Show moreLast updated: 6 days ago
Promoted
Amura Health - Technical Support Engineer - Ticketing System
Amura HealthChennai
Role Overview : We are seeking a Tech Lead (57 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function.You will : &l...Show moreLast updated: 6 days ago
Promoted
L3 / L4 -Infra Support
ConfidentialChennai
L3 / L4 -Infra Support_Full-Time_Chennai.Job Tittle : L3 / L4 -Infra Support.We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team.The ideal candid...Show moreLast updated: 9 days ago
Promoted
L3 O365 Engineer
Nextbridge IT SolutionsChennai, IN
We are seeking a highly skilled .This senior role is a critical escalation point for complex issues, driving the resolution of major incidents and ensuring the seamless operation, security, and pro...Show moreLast updated: 7 days ago
Promoted
Technical Support Engineer
Tata Consultancy ServicesChennai, Tamil Nadu, India
TCS Chennai Mega Walk In - Technical Support Executive!.Tata Consultancy Services, Address : 415 / 21-24, Kumaran Nagar, Sholinganallur, Old Mahabalipuram, Chennai -600 119.
Minimum 15 years of regular...Show moreLast updated: 19 days ago
Promoted
AWS L3 Support Engineer
Devlats Pvt LtdChennai
AWS L3 Support Engineer An AWS L3 Support Engineer is a technical expert who resolves complex issues, escalates issues to other teams, and provides permanent fixes.Th...Show moreLast updated: 30+ days ago
Promoted
Technical Support Engineer - ERP
ResourcetreeChennai
Role : Tech Support for ERP (BLISS), other Web and mobile Apps Job Summary : The Executive - Tech Support is primarily responsible for providing technical...Show moreLast updated: 27 days ago