AWS L3 Support Engineer

AWS L3 Support Engineer

An AWS L3 Support Engineer is a technical expert who resolves complex issues, escalates issues to other teams, and provides permanent fixes. They also recommend improvements to processes and :

• Advanced Troubleshooting : Diagnose and resolve complex issues related to AWS services (e.g., EC2, S3, RDS, Secrets Manager, System Manager, Log watch, IAM misconfigurations).
• Incident Management : Provide L1 / L2 support by monitoring, triaging, and resolving customer issues related to the platform.
• Customer Interaction : Communicate with stockholders through email, an incident management tool, and phone to understand and address their concerns, ensuring excellent customer satisfaction.
• Escalation : Collaborate with the development and engineering team for unresolved issues, ensuring a smooth handoff with detailed issue documentation.
• Documentation : Create and update knowledge base articles, FAQs, and customer-facing documentation based on resolved issues.

System Monitoring and Maintenance :

Required Skills and Qualifications :

Technical Skills :

Other Skills :

(ref : hirist.tech)