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Technical Support Engineer - ERP

ResourcetreeChennai

27 days ago

Job description

Role : Tech Support for ERP (BLISS), other Web and mobile Apps

Job Summary :

The Executive - Tech Support is primarily responsible for providing technical support for the BLISS and other web applications developed by BSS ICT. This role involves ensuring seamless user experiences, troubleshooting ERP-related issues, and collaborating with cross-functional teams to enhance application performance and functionality.

Key Responsibilities :

Provide technical support and troubleshooting for the BLISS, addressing user-reported issues promptly.
Conduct testing and quality assurance for the ERP and mobile applications to ensure high standards of performance and security.
Maintain communication with users to provide training and support for the ERP system and mobile applications.
Document technical processes, support procedures, and application functionalities for future reference.
Stay updated on industry trends and emerging technologies to recommend improvements and innovations for ERP and mobile development.
Coordinate with product managers and other stakeholders to understand requirements for both the ERP and mobile applications.
Collaborate with UX / UI designers to implement intuitive interfaces that enhance user experience in mobile applications.
Ensure all development and support activities comply with applicable regulations and best practices.

KPIs : Goals :

Timely resolution of technical support issues related to the BLISS

User satisfaction with the ERP system and mobile applications

Adherence to project timelines and deliverables

Effective collaboration with cross-functional teams

Documentation and knowledge sharing

Implementation of security best practices

Continuous improvement of application performance

Contribution to team development and knowledge sharing

Successful training and support for end users

Competencies :

Technical Proficiency : Strong knowledge of BLISS and other ERPs.

Problem Solving : Ability to troubleshoot and resolve technical issues effectively.

Communication Skills : Strong verbal and written communication for user training and support.

(ref : hirist.tech)

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Technical Support Engineer • Chennai