Technical Support Engineer

Looking for Technical Support Engineer experience in upstream Oil and Gas subsurface software applications Corporate Data Source (CDS), OpenWorks (OW), Recall, EDM. This role involves troubleshooting complex issues, performing system maintenance, and ensuring the optimal performance and reliability of both Linux environments and Oracle databases.

As a Technical Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.

Roles & Responsibilities :

• Expected to perform independently and become an SME.
• Required active participation / contribution in team discussions.
• Contribute to providing solutions to work-related problems.
• Collaborate with cross-functional teams to troubleshoot and resolve application issues.
• Provide technical support to end-users and ensure timely resolution of their queries.
• Monitor application performance and identify areas for improvement.
• Participate in the development and implementation of application enhancements and upgrades.
• Document and maintain technical documentation, including troubleshooting guides and knowledge base articles.

Professional & Technical Skills :

Qualifications :

Additional skills :

Education

Bachelor Of Technology (B.Tech / B.E), Masters in Technology (M.Tech / M.E)

Skills Required

Linux, Shell Scripting, Oracle Pl / Sql, cloud platform