Clinic Account Manager (Renewals)

Clinic Account Manager

Location : Delhi / Bangalore / Hyderabad / Pune | Function : Renewals & Client Servicing | Type : Full-Time

About The Role

At Even Healthcare, we don't just sell health plans — we deliver peace of mind.

As a Relationship Manager, you'll be the go-to expert for customers post-purchase. You'll own a portfolio of accounts, ensure every customer knows how to use their plan, solve service issues, and most importantly — retain and grow revenue through excellent customer experience.

This is not a back-end desk job. It's a high-impact, on-ground role where you meet real people, solve real problems, and see the difference you make.

What You'll Do

• Drive Renewals & Retention
• Meet customers whose plans are up for renewal.
• Build trust, solve blockers, and ensure they continue with us for the long term.
• Keep track of renewal timelines and close them proactively.
• Customer Servicing & Onboarding
• Educate customers on how to use the app, file claims, and access health services.
• Be the go-to person when they need support — from hospital visits to documentation help.
• Solve Escalations On-Ground
• Handle critical customer escalations — especially when things go wrong.
• Coordinate with internal teams to resolve issues quickly and empathetically.
• Grow Revenue from Existing Accounts
• Identify opportunities to cross-sell and upsell additional services.
• Pitch value-added offerings that make sense for each customer.
• Drive referrals from happy, well-serviced clients.

What Makes You a Great Fit

Skills : renewals,health insurance,field sales

Skills Required

Mobile Apps, Health Insurance, Renewals, Field Sales