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Apply Now! Customer Success Specialist
StudiumBengaluru, Karnataka, India15 hours ago
Job descriptionAct as the primary contact for all active clients in Bangalore Conduct regular college visits to support adoption and implementation of Studium tools Help institutions interpret accreditation insights and use our apps (e.g., NIRF Analysis, Alumni Tracking, Smart OBE) Train faculty and administrators on product usage Ensure client satisfaction, timely resolution, and strategic follow-up Support outreach to new institutions in the region Participate in early-stage meetings, demos, and presentations Represent Studium at academic events and networking forums Understand accreditation frameworks (NAAC, NBA, NIRF, AACSB) Position Studium as a trusted domain expert, not just a software provider Share client feedback with internal teams for product improvements Report regional activities and insights to HQ Attend one-time training and onboarding at Studium HQ in Pune Role is fully based in Bangalore with client-site travel as required Master’s degree preferred (Education, Management, Policy, or related areas) Excellent communication and interpersonal skills Street-smart, proactive, and quick learner Experience in client management, EdTech, SaaS, or higher education is a plus Must be based in Bangalore and willing to travel frequently within the region A mission-driven role at the forefront of higher education transformation Opportunity to work with top-tier institutions and leaders Comprehensive onboarding and domain training at Pune HQ Exposure to product, strategy, and data teams in a fast-growing startup
Customer Success Specialist – Bangalore, India
Location : Bangalore (On-site; no WFH / hybrid option)
Employment Type : Full-time
Industry : SaaS | EdTech | Higher Education Quality Assurance
Reports To : Head – Customer Success
CTC - Rs. 3 Lacs to 6 Lacs
About Studium
Studium is India’s most advanced accreditation intelligence platform. We help universities and colleges simplify and excel in NAAC, NBA, NIRF, and AACSB accreditations through smart, data-driven tools.
Our clients include premier institutions like IIMs, NMIMS, DY Patil, and more. Backed by experienced investors and academic leaders, Studium is revolutionizing quality assurance in education.
Learn more : www.studiumtech.in
Role Overview
We are looking for a Customer Success Specialist (Bangalore) to manage client relationships and support new business development.
- 70% Customer Success | 30% Business Growth
- You’ll be Studium’s key representative in Bangalore, working directly with top colleges and universities.
This role is ideal for someone who is proactive, people-driven, and excited about shaping the future of higher education.
Key Responsibilities Customer Success
Business Development
Domain Enablement
Coordination & Training
Ideal Candidate Profile
What We Offer
Interested? Apply now and be part of our mission to make quality assurance simple, structured, and data-driven.
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