This job offer is not available in your country.
Customer Experience Specialist
Poshahosur, tamil nadu, in6 days ago
Job descriptionManage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics Handle customer concerns end-to-end : direct them to the right solutions, follow up with internal teams, and ensure satisfaction Own customer relationships in an external-facing role, primarily with users based in the USA Use CRM tools to manage the customer lifecycle and track engagement Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows Work on community engagement strategies to drive retention and reduce churn Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions Willingness to work in US timings (Rotational shifts between 9PM to 2 PM IST) Exceptional English communication with clear diction – any experience of supporting US-based customers / clients is a plus Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible Should be process-driven, an effective communicator, and appreciate a dynamic work environment Patience, empathy, strong interpersonal & relationship building skills Equity ownership through our ESOP program Comprehensive wellness benefits to keep you thriving Quarterly reviews built for fast career acceleration What users have to say about our Product Twitter love from users How Posha works Our Website Read Our Story 📕
Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users 🥘
See it in action :
- https : / / bit.ly / howposhaworks
Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs 💙 including Accel Partners, Waterbridge Ventures.
🤔What can I expect from this role?
As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.
🔧What will my work responsibilities look like if I join Posha?
In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –
😍What makes you a match for us?
🚀Working at Posha
And of course working with a team that's genuinely obsessed with great food.
🍔Discover Posha
Create a job alert for this search
Customer Experience Specialist • hosur, tamil nadu, in
Related jobs
Identify and resolve pain points in the customer journey, proactively implementing solutions to reduce friction.Customer Advocacy & Escalation Management : .
Act as a customer advocate, representi...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Specialist
PoshaBengaluru, Karnataka, India Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously.Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably...Show moreLast updated: 30+ days ago
- Promoted
Leader of Customer Experience
LiciousBengaluru, Karnataka, India At Licious, we are reimagining how India experiences meat and seafood.We’re building a category-defining D2C brand that thrives on consumer obsession, operational excellence, and high-velocity deci...Show moreLast updated: 14 days ago
- Promoted
Senior User Experience Designer
The Transformation Grouphosur, tamil nadu, in The ideal candidate will have a strong portfolio and proven track record of applying interaction design principles, user psychology, and accessibility standards to create engaging, world-class, web...Show moreLast updated: 7 days ago
- Promoted
Director Customer Experience & Analytics
NetradyneBengaluru, India We are seeking a technically strong and hands-on Director of Customer Experience Analytics to lead the integration, monitoring, and continuous improvement of customer experience metrics across engi...Show moreLast updated: 5 days ago
- Promoted
User Experience Designer(Only B.Des / M.Des)
ConfidentialBengaluru, India Notice Period : Immediate Joinees to 1 Month official notice Only.Mandatory Skills : UX Designing, User-Centered Design, Prototyping, Wireframing, Product Designing.
We are seeking a passionate and cr...Show moreLast updated: 2 days ago
Customer Experience Manager
ScaleneWorksBengaluru, Karnataka, IndiaQuick Apply
- Promoted
Customer Experience Executive
ConfidentialBengaluru / Bangalore To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction.
Also supporting customer queries.EQ India...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist
Paybooks | A TransPerfect CompanyBengaluru, Karnataka, India The Customer Success Executive will be responsible for building strong relationships with clients,.The role requires excellent communication, problem-solving, and coordination skills to.Act as the ...Show moreLast updated: 7 days ago
- Promoted
Senior User Experience Design Specialist
ConfidentialBengaluru / Bangalore, India At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you.We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to h...Show moreLast updated: 8 days ago
- Promoted
Manager- User Experience
ConfidentialBengaluru / Bangalore Establish and nurture user experience initiatives that enhance shopping experiences for Meesho users.Collaborate with cross-functional teams (Business, Product, Tech, and Data) to drive user-centri...Show moreLast updated: 30+ days ago
- Promoted
Merchant Experience Specialist, PG
ConfidentialBengaluru / Bangalore Handle customer account and transaction queries across channels.Build trust and deliver accurate resolutions in a timely manner.
Escalate issues effectively to support functions as needed.Recommend ...Show moreLast updated: 24 days ago
- Promoted
Customer Experience Coach
IGT SolutionsBengaluru, Karnataka, India We specialize in delivering world-class customer service and operational excellence.With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Executive
sliceBengaluru, Karnataka, India Floor, Ashford, Indiqube, 80 Feet Rd, 3rd Block, Koramangala.AM – 3 PM (Registration from 11 AM - 1pm).Be Part of Something Extraordinary.
Our Customer Experience team is a dynamic group of professi...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Associate
Beemhosur, tamil nadu, in We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools / services to manage it, available for simple monthly subscription fee so you ca...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Partner
ConfidentialBengaluru / Bangalore Build strong and lasting relationships with customers and provide second-to-none customer service.Take full responsibilities and end-to-end ownership of customer shipments and issues.Engage in cons...Show moreLast updated: 30+ days ago
- Promoted
National Head - Customer Experience
ConfidentialBengaluru / Bangalore, India You will be working with the A.This team runs on a hustle mindset with an objective to increase Exponent Energy&aposs market share in the city of Bengaluru and beyond and help more people adapt to ...Show moreLast updated: 8 days ago
- Promoted
Customer Experience Executive / Sr Customer Experience Executive
ConfidentialChennai, Bengaluru / Bangalore To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction.
Also supporting customer queries.EQ India...Show moreLast updated: 17 days ago
- Promoted
Manager, Program Management, Customer Experience and Business Trends
ConfidentialBengaluru / Bangalore, India This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.Transform Custome...Show moreLast updated: 8 days ago
- Promoted
Customer Experience Specialist
ConfidentialBengaluru / Bangalore We are seeking a dedicated Customer Experience Specialist to join our team in India.The ideal candidate will have 1-5 years of experience in customer service or a related field, with a passion for ...Show moreLast updated: 6 days ago
- Promoted
Customer Experience Manager II
ConfidentialBengaluru / Bangalore The Customer Experience Manager is a key role within the Customer Support Organization.This role will be responsible for managing specific account(s) experience through strong relationship building...Show moreLast updated: 30+ days ago