Key Responsibilities
Google Workspace Administration :
- Administer and support all Google Workspace applications, including Gmail, Google Drive, Google Meet, Google Docs, Google Sheets, and related tools.
- Configure and maintain user accounts, groups, and permissions using the Google Admin Console.
- Manage and maintain Google Workspace-related security settings and mobile device management (MDM).
User Support and Troubleshooting :
Provide Level 2 support for Google Workspace-related issues (email, calendar, file sharing, etc.).Troubleshoot and resolve user issues promptly to minimize downtime and disruptions.Assist in user onboarding, setup, and configuration within Google Workspace.Security and Compliance :
Manage and monitor Google Workspace security features, including 2-Step Verification, data loss prevention (DLP), and audit logs.Ensure data protection through proper backup, retention, and recovery processes.Implement and maintain compliance with company policies and industry regulations.Integration and Optimization :
Collaborate with IT teams to integrate Google Workspace with other business applications and services.Monitor and optimize system performance, reliability, and usage efficiency.Stay informed about new Google Workspace features and recommend improvements.Training and Documentation :
Provide end-user training on Google Workspace tools and best practices.Prepare and maintain documentation for system configurations, policies, and procedures.Assist in generating and analyzing reports, such as usage metrics and security audits.Skills Required
Gmail, google drive , Google Docs, google sheets