NetSuite Support Administrator

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About the Role :

As part of the IT Business Applications Team, provide support for resolution of business service requests and incidents

Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported applications

Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis

Make decisions quickly, often with limited information,based on a solid understanding of finance process policies and best practices

Identify tech support problem areas for improvement and, if warranted, implement corrective actions

Drive the importance of effective customer service ensuring they are the cultural cornerstones of a professional work environment

Support management of key relationships (Sales, Finance, Accounting, IT) to ensure services are aligned and delivered to business requirements

Ensure service levels are met and measure performance against them

Support adoption of best practices through the entire IT Business Applications support process

Maintain knowledge base of supported systems functionality, customization and integration

What You'll Need :

Bachelor's degree in relevant discipline (MIS, IT business / computer science and / or Accounting)

5 + years of Experience on NetSuite application

Experience with Finance processes and NetSuite features including Financials, GL, AR, AP, Advanced Revenue Management (ARM)

Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments

Solid technical background with an ability to give instructions to a non-technical audience

Customer-service oriented with a problem-solving attitude

Excellent written and verbal communications skills

Bonus Points :

Blackline, Coupa, Expensify, ServiceNow and / or other finance application technical knowledge

SOX controls implementation and support experience

SDLC experience

Location : Kharadi, Pune (Work form Office)

Shift Timing : 2 : 00 PM to 11 : 00 PM IST

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Benefits of Working at CrowdStrike :

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social / recreational programs on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.

Skills Required

Coupa, blackline , Sdlc, Gl, Ap, AR, Administration, Expensify, 3rd party integrations , Financials, Servicenow, Configuration