Customer Success Specialist

Job Title : Customer Success Specialist

Location : Chennai, India

Company Overview :

Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and effectively.

Position Overview :

We are seeking a full-time Customer Success Specialist to join our team. This on-site role involves providing top-notch customer support by resolving technical issues and helping customers optimize their use of our platform. If you are a proactive, customer-focused professional with strong problem-solving skills, we’d love to hear from you!

Key Responsibilities :

Be the trusted point of contact for customers, guiding them through onboarding, adoption, and ongoing success with Klenty.

Understand clients’ business needs and translate them into solutions within our platform.

Drive product adoption by conducting training sessions and creating best practices.

Analyze customer usage patterns and proactively identify opportunities to improve engagement.

Collaborate closely with Sales, Product, and Support teams to deliver a seamless customer journey.

Address customer issues with empathy and ownership, ensuring quick resolution and satisfaction.

Advocate for customers internally by providing insights and feedback to enhance Klenty’s product and services.

Qualifications :

2–3 years of experience in Customer Success, Account Management, or a client-facing SaaS role.

Strong communication and relationship-building skills.

Ability to understand and explain SaaS / CRM / workflow automation concepts to different types of users.

A proactive mindset with problem-solving abilities and attention to detail.

Comfortable managing multiple accounts and priorities simultaneously.

Prior experience working in a SaaS startup environment is a plus.

Additional Requirements :

Ability to work on-site in Chennai.

Flexibility to work rotational shifts as required, primarily covering US business hours.