Customer Success

About Client : A Leading Product development company

Role : Customer Success

Experience : 3- 7 years

Location : Chennai

Job Description :

• Onboarding new customers and guiding them through the implementation process.
• Establishing strong relationships with clients to understand their goals and challenges.
• Providing ongoing support and assistance to customers, addressing any inquiries or issues they may have.
• Conducting regular check-ins with customers to assess satisfaction and gather feedback.
• Collaborating with internal teams to advocate for customer needs and drive product improvements.
• Identifying opportunities for upselling or cross-selling additional products or services to existing customers.
• Developing and maintaining a deep understanding of our products or services to effectively troubleshoot and provide solutions.
• Creating and delivering training sessions or materials to educate customers on best practices and maximize their use of our offerings.

Requirements : SQL, Ticketing, HRMS