Product Manager – Customer Solutions

About the Role

We are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams : Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other cross-functional teams to ensure the consistent delivery of high-impact product improvements and professional services projects, aligned with customer SLAs.

Key Responsibilities

Rapid Requests

Own and manage the product backlog of small high impact feature improvement ideas submitted through the Idea Management platform.

Translate small high-impact ideas into product requirements and work with the development team to plan and deliver continuous product enhancements.

Professional Services

Manage professional services projects such as new product deployments and data management implementations.

Coordinate with cross-functional teams including product experts, analytics, UX, engineering, and enablement to deliver tailored solutions.

Best Practices & Strategic Execution

Conduct customer interviews and deep-dive analysis to understand needs and pain points.

Apply project management best practices to ensure high-quality, timely delivery of customer commitments.

Track and report on post-release performance to assess customer adoption and success of delivered features or services.

Required Experience

5+ years of overall industry experience, including at least 3 years in a Product Owner / Business Analyst role within an IT / Software product company.

Proven success in managing multiple concurrent projects or product tracks.

Hands-on experience working across the full product lifecycle in collaboration with technical and business teams.

Experience in interacting directly with customers and senior leadership stakeholders.

Skills & Competencies

Strong analytical thinking, problem-solving, and structured decision-making.

Deep understanding of Agile methodologies, Product Thinking, SDLC, and modern project management practices.

Excellent communication, presentation, and stakeholder management skills.

Demonstrated ability to prioritize effectively, negotiate trade-offs, and drive outcomes.

Proficient in planning, execution, and reporting on product and project delivery metrics.

What Success Looks Like

Increased velocity of idea-to-launch cycle for customer-facing improvements.

Seamless execution of professional services projects with high customer satisfaction.

A well-maintained backlog and clear prioritization across all streams.