Cloud Customer Success Manager

Check Point is looking for a promising and brilliant Cloud Technical Account Manager.

Major Responsibilities

• Manage a book of large Enterprise customers, be responsible for account health, renewal, and revenue growth.
• Guide product adoption to achieve business outcomes by gaining a deep understanding of typical business challenges faced by our customers and appropriately map features and services.
• Serve as a trusted technical advisor for our customers. Liaison with Solutions Architects, Product, Engineering, and Support teams to address customers’ technical needs.
• Provide demos, feature updates, and education resources to help customers learn and adopt our cloud products.
• Through regular meeting cadence, proactively uncover customer needs and new use cases, anticipate risks, and collaborate with other departments to protect and grow your accounts.
• Guide a customer along a maturity curve to adopt more complex features and use cases.
• Build relationships with customers, help them unblock challenges, and turn them into advocates.
• Team and collaborate well across a diverse and matrixed internal organization to drive customer success.

Desired Background