Technical Product & Delivery Manager

and as a Scrum Master to plan and manage multiple teams implementing biweekly Sprints and releases to Production.

Key Responsibilities :

Product Ownership :

• Understand how critical business applications function to meet business needs
• Work closely with internal stakeholders and business owners to understand their application needs, translate them into clear and actionable user stories, define acceptance criteria, and drive innovation and continuous improvement
• Design new processes within existing business applications to meet key business priorities

Scrum Master :

• Lead multiple scrum teams using Agile Best Practices in requirements gathering, User Story documentation, Quality Assurance and Task lifecycle management
• Plan biweekly sprints to build key functionality to meet business needs
• Facilitate Scrum ceremonies (e.G., daily stand-ups, Sprint planning, retrospectives) to ensure maximum team effectiveness
• Manage and prioritize application backlogs, including bug fixes, enhancement requests, and operational improvements, ensuring they align with business needs and user impact

Project Management :

• Create and manage project plans, resource allocation, timelines, and deliverables
• Oversee project planning, execution, and delivery for longer-term system upgrades and implementations
• Manage multiple concurrent teams delivering features to multiple business owners
• Identify and communicate potential risks and issues, develop mitigation strategies, and manage to closure
• Create status reports as needed

Stakeholder Communication :

• Coordinate with different departments (e.G. Operations, Finance, HR, Delivery) to communicate progress, manage expectations, and gather feedback
• Communicate project status and issues to stakeholders
• Develop and communicate short and long term roadmaps
• Manage executive prioritization of backlog
• Coordinate business users developing Test Suites and executing UAT of candidate releases

Resource Management :

• Allocate resources to projects.
• Balance workload among team members

Helpdesk support :

• Oversee IT helpdesk process
• Ensure SLAs are met

Reporting and Analytics :

• Define and measure performance KPIs
• Create and distribute regular reports on project status, resource utilization, financial performance, etc.
• Analyze data to identify trends, issues, and opportunities for improvement
• Provide insights and recommendations to senior management

Process Improvement :

• Identify areas for process improvement within the PSA system
• Implement best practices and new tools to enhance efficiency
• Train team members on new processes and tools.

Required Skills and Qualifications :

• Relevant Experience : 10+ years of total IT experience, including 4+ years as a Product Manager.
• Project Management : Strong project management skills and experience with project management tools (e.G., Asana, Smartsheet, Jira, MS Project)
• Agile Development : Strong experience planning and managing Agile Sprints, defining User Stories, managing team capacity and managing backlogs.
• Analytical Skills : Ability to analyze data, generate reports, and provide actionable insights.

Technical Proficiency :

• Experience managing Salesforce implementations
• Familiarity with PSA software (e.G. Mavenlink, NetSuite OpenAir). FinancialForce PSA (Certinia) preferred
• Experience using reporting and analytics tools (Looker, Tableau, CRMA)
• Experience with Google Cloud Platform is a plus

Communication : Excellent verbal and written communication skills

• Organizational Skills : Strong organizational skills and attention to detail
• Problem-Solving : Ability to identify issues and develop effective solutions.
• Collaboration : Ability to work effectively in a team environment and collaborate with various stakeholders.
• Adaptability : Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Global Collaboration : Ability to work synchronously and asynchronously with stakeholders around the globe.

Nice to have's

• Agile or ScrumMaster certification (CSM, PMI-ACP, etc.).
• Experience with GCP, CRMA, Tableau, Power BI.
• Familiarity with global project delivery and cross-time zone coordination.

Educational Qualifications :

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related technical field.
• An MBA or coursework in Product Management or Business Analytics is a plus.