Client Success Manager

Responsibilities

Build and maintain strong, long-lasting relationships with clients.

Managing client accounts, acting as the primary point of contact to ensure client satisfaction with a company's products or services

Understanding client requirements and communicating them to internal teams to ensure service delivery meets expectations.

Identifying opportunities to upsell or cross-sell additional services or products to clients

Working together with cross-functional teams to ensure the seamless delivery of services.

Prepare and present service proposals, contracts and agreements to clients.

Stay updated with the industry changes and share the relevant information with the clients.

Managing end to end event projects.

Creates and conducts effective presentation for the Client along with Internal Teams

Responsible for profit for the project assigned.

Appropriate engagement post-sale about project deployment, working closely with the operation, creative & digital team.

Consistently meet and exceed quality delivery

Provide timely reports

Initiate and coordinate development of action plans to execute differently every time.

Technology adaptation

Strong experience in participating in new business pitches.

Essential Competencies

Bachelor’s degree in Business, Marketing or a related field.

At least 2-3 years of client servicing & event management experience.

Good presentation skills (PPT).

Willing to travel

Should have worked in event industry and aware of the dynamics.

Excellent verbal and written English communication skills

Strong problem-solving abilities to address client issues and concerns effectively

Should be highly motivated, passionate and goal-oriented

Must be able to work with minimal supervision

Requirements

Experience – 2 to 5 years

Location – Bangalore