Client Success Manager

Role Overview :

As a Client Servicing Account Manager, you will manage day-to-day client relationships, ensure the successful execution of projects, and serve as the bridge between the client and internal teams. This role requires being proactive, a keen understanding of client needs, and the ability to oversee project timelines and budgets and contribute to business development efforts by identifying opportunities to expand client accounts.

Key Responsibilities :

1. Client Relationship Management — Client Relationship Management - Serve as the main point of contact for assigned clients, maintaining strong, professional relationships and understanding client objectives, needs, and expectations, and ensuring these are consistently met. Address client concerns promptly and work toward solutions to maintain client satisfaction.

2. Account Management - A ssist in developing account strategies to drive client success and account growth, and identify opportunities to upsell or cross-sell agency services to add value to clients. Regularly review account performance and provide recommendations to improve outcomes.

3. Project Management - Coordinate and manage campaigns / projects, ensuring timely delivery and quality standards. Collaborate with internal teams (creative, content, strategy, design) to meet client expectations. Track project progress, budgets, and deadlines, ensuring projects stay on track.

4. Team Collaboration - Work closely with account directors and team leads to execute client strategies effectively. Provide clear briefs to internal teams and ensure alignment across all functions.

5. Business Development (Cross Sell)- Identify growth opportunities within existing accounts to expand service offerings

6. Market Awareness - Stay informed about industry trends, market dynamics, and competitors’ activities. Use insights to provide value-added recommendations to clients.

7. Monthly Collections and Invoicing - Ensure timely invoicing and follow-up on monthly collections. Address any discrepancies or client concerns regarding payments to maintain smooth financial operations.

8. Reporting and Communication - Prepare and present project updates, performance reports, and post-campaign analysis to clients. Ensure all client communication is clear, concise, and aligned with their goals. Maintain consistent communication with internal stakeholders to ensure smooth workflow.

Desired Skills & Experience

• 2–5 years of experience in Client Servicing / Account Management in a marketing, digital, or communication agency environment.
• Bachelor’s degree in any discipline. A background in Marketing, Mass Media, Communications, or Business is preferred.
• Strong ability to build and maintain long-term client partnerships with a solutions-oriented approach.
• Excellent verbal and written communication skills;

able to convey ideas clearly and confidently in presentations and discussions.

About Havas India

Havas India gathers the expertise of 20 agencies and specialised divisions across 3 verticals :

With its unique Village model, it is an integrated network present across 3 Villages in Mumbai, Gurgaon, and Bengaluru, and regional offices in Kolkata, New Delhi, Hyderabad, and Chennai, with over 2000+ professionals and associates.

As one of India’s fastest growing and agile networks, Havas India has bagged multiple new clients across verticals and won several prestigious awards over the last 2 years including the group being Great Place To Work® Certified™ twice in a row (Nov 2022 - Nov 2023 & Dec 2023 – Dec 2024), consistently being featured in the top 3 at R3 New Business League rankings, and winning at Campaign Asia-Pacific Agency of the Year awards, e4m Indian Marketing Awards 2023, ABBY One Show 2023, Campaign Women Leading Change awards, and more. Our CSR programs, DE&I initiatives, and being actively involved in various industry associations are what keep us invested as a network that has a clear mission of making a meaningful difference to brands, businesses, and people.

For more information, visit https : / / in.Havas.Com / and follow Havas India on social media.