Client Success Manager

OrbitShift.AIBengaluru, Republic Of India, IN

30+ days ago

Job description

Must be comfortable working late hours, as the main geography is the USA.

About OrbitShift

OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, IIM and Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge). and Stellaris Venture Partners. We’re currently expanding our teams across India & USA.

About the role

We’re looking for a rockstar Account Management professional looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, carrying 7+ years experience of handling big-ticket enterprise clients in US and Europe geographies.

Requirements (Skills & Qualifications)

Experience & Education

An MBA from a top Institute
7+ years of experience in account management, client success, or business development
Proven track record of managing key client accounts and meeting / exceeding revenue or retention goals

Core Competencies

Strong relationship-building and interpersonal skills;

able to engage with senior stakeholders

Excellent written and verbal communication, with the ability to present complex ideas clearly

Strategic thinking with the ability to identify growth opportunities within existing accounts

Strong negotiation and problem-solving abilities

Data-driven mindset : ability to leverage basic tools to perform data analysis

High emotional intelligence and ability to handle challenging client situations with diplomacy

Organized, detail-oriented, and capable of managing multiple accounts simultaneously

Understanding of the industry, market trends, and client business models

Personal Attributes

Proactive and self-motivated with a strong sense of ownership

Customer-first mentality with a focus on long-term relationships

Team player who can collaborate across sales, marketing, operations, and product teams.

Resilient under pressure and adaptable to changing priorities

Responsibilities (Key Duties)

Client Relationship Management

Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded

Develop a deep understanding of each client’s business, industry, and strategic goals

Build long-term relationships to increase client loyalty and retention

Coordinate with internal teams (product, operations, support) to deliver client satisfaction on time and within scope

Escalate and resolve issues quickly to maintain trust

Launch digital and offline marketing campaigns to build trust amongst the captive user base

Account Growth & Revenue

Identify upsell, cross-sell, and renewal opportunities within existing accounts

Develop account plans and growth strategies to achieve revenue targets

Collaborate with sales teams to close expansion deals

Performance Tracking & Reporting

Track key account metrics such as adoption, usage, engagement, and satisfaction.

Prepare regular reports and conduct review meetings with clients to demonstrate value

Use data and feedback to suggest improvements in service delivery.

Strategic Advisory

Act as a trusted advisor, bringing industry insights and best practices to help clients achieve their goals.

Anticipate client needs and proactively offer solutions or recommendations.

Internal Collaboration

Share client feedback with product and leadership teams to influence roadmap decisions.

Coordinate with marketing for case studies, testimonials, or joint initiatives.

Why choose OrbitShift

We’re a lean team with a flat hierarchy

Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities

High ownership & transparency

Fast-tracked growth and career progression

You get to build for and sell to an international enterprise customer base

Remote work setup & flexible work hours

Competitive salary & equity

Health Insurance for employees & their families

OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.

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Client Manager • Bengaluru, Republic Of India, IN

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