HR Operations Manager – UPL Global Business Services (GBS)

Job Title : HR Operations Manager – UPL Global Business Services Limited (GBSL)

Location : Pune

Reporting To : GBS Head

UPL GBSL (Global Business Services Limited) is a specialized entity within the UPL ecosystem that provides centralized, standardized, and streamlined business support services across UPL's global operations. It is designed to enhance operational efficiency, reduce costs, and enable UPL's core businesses to focus on strategic growth and innovation.

Role Overview :

The HR Operations Manager – UPL GBS will lead the delivery of scalable, efficient, and employee-centric HR services across UPL’s global operations. This role is pivotal in driving transformation through process standardization, and data-driven insights. The manager will collaborate with global teams to ensure seamless service delivery, compliance, and continuous improvement within the GBS framework.

Key Responsibilities :

HR Service Delivery & Operations

• Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes across UPL’s global entities.
• Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
• Oversee HR helpdesk operations to ensure timely resolution of employee queries.

Process Excellence & Standardization

Compliance & Governance

Team Leadership & Collaboration

Analytics & Reporting

Scaling up & Operational Budget

Qualifications & Experience :