Sr Technical Training Specialist

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose — people —then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Description

Join our amazing Global Learning and Community team in the role of Trainer and be part of the UKG learning experience for Customers, Internals and Partners. UKG provides a blended learning strategy which includes learning through self-paced, live Webinars and Instructor Led Learning virtual courses. You'll be an important part of the Customer Community, sharing knowledge, tips and answering 'how do I' type questions.

Responsibilities

• Provide core UKG product & Technical instructor led training on-site and in virtual learning settings to UKG internals, and partners.
• Achieve high learner satisfaction results in line with company goals and metrics.
• Be self-motivated and responsible for :
• Achieving and maintaining certification in specific courses
• Stay current with advancements in UKG methodologies, products, tools, and role based best practices to enhance the quality of training programs.
• Performing administrative tasks in a timely manner, to support training activities, business operations.
• Collaborate cross functionally to ensure our customer, internal, and partner needs are being met.
• Innovate to evolve our team, our processes, and our organization.
• Complete special projects and tasks as assigned.
• Collaborate with the Instructional Design team and provide input on the creation of enablement materials, including training, presentations, guides, tutorials, and exercises, that effectively communicate the synergy between UKG methodology and the use of our products.
• Conduct interactive and informative role-based programs that include training sessions, workshops, and webinars, focusing on enabling the Global Services teams to execute their roles effectively and ensure successful product deployment and support.
• Coordinate necessary preparation of logistics, materials and administrative planning to ensure a successful course delivery

Additional Responsibilities May Include

Qualifications

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]

Skills Required

UKG products, Virtual classroom platforms, SaaS software training, Training software and tools