Sr CX Training Professional
ConfidentialPune30+ days ago
Job descriptionExperience : 9 to 15 years in a technical field. Demonstrated project commissioning skills or field services experience. In-depth knowledge of IT and related network technologies. Design and Develop Training Programs : Create course materials, presentations, and hands-on labs. Provide Solutions to Training Requests : Assist in proposal production and provide solutions based on customer needs. Conduct Training Sessions : Deliver training in various formats—in-person workshops, virtual classrooms, and e-learning courses. Assess Training Needs : Identify the training needs of employees and customers, and customize programs accordingly. Evaluate Training Effectiveness : Measure the effectiveness of training programs through feedback, assessments, and performance metrics. Stay Updated : Continuously research and stay current on cybersecurity trends, threats, and best practices to ensure the training content remains relevant. High-level communication skills (both verbal and written), with the ability to convey complex technical concepts to a non-technical audience. Customer-focused mindset, with a demonstrated ability to use Voice of the Customer approach. Strong personal integrity, self-motivation, and results orientation. Must be a team player and collaborate effectively within the Honeywell Academy organization. Fluent in English. Honeywell HPS employees participating in technical training. Training Coordinators, Pole Training Manager, Peer Instructors, Expert Instructors, Senior Instructors. Local Sales, LSS, PAS organizations. Training Development Engineers (DE). Honeywell HPS customers participating in technical training. Suppliers. Location : Based in Pune. Travel : 30% or more of the time (within APAC and EMEA regions). Minimum 120 course days per year. Billability : Minimum 80%. Student Feedback : Greater than 85% satisfaction.
Education Required :
- Minimum : Bachelor's Degree in Technical / Engineering (on process automation), Cybersecurity, Information Technology, or a related field.
Technical Skills & Knowledge Required :
Key Responsibilities :
Behavioral Competencies Required :
Language Requirements :
Principal Networks & Contact Links :
Internal :
External :
Geographic Scope & Travel Requirements :
Key Performance Measures :
Skills Required
Apac, EMEA, lss, Cx, Traning
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Training Professional • Pune
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