International voice process (Telecom)

Job Description :

• The responsibility of an advisor as customer service associate will be to assist your customers end to end, for any queries around billing and package related. High attention to details, accuracy, and quality. Ability to multi-task in usage of different applications and tools.
• Any graduate from Govt. recognized universities
• 10+2+3 Diploma Holder (equivalent to Graduation) from Govt. recognized universities
• Good customer service skill with command on written communication skills
• Ability to multi-task in usage of different applications and tools
• Typing speed of (30 to 45 words per minute)
• 10+2 Under-graduates with minimum 6 months prior International call center experience preferred
• Other criteria as decided by Business - defined in Silverback Hiring Criteria document
• Prior international call center work experience preferred
• Non-call center work experience would be irrelevant

Skills Required

Customer Service, Telecom, International Voice Process