International Voice Process Hiring For Capita

Key Responsibilities :

• Engage with customers via inbound and outbound calls.
• Provide support for various queries and ensure professional handling.
• Build rapport with customers to ensure positive and unique solutions.
• Demonstrate in-depth knowledge of the services provided.
• Meet performance metrics such as CSAT, AHT, and

Requirements :

Skills Required

Outbound, Bpo Operations, CSAT, Inbound, AHT