Branch Manager

This role is for one of the Weekday's clients

Min Experience : 3 years

Location : Ahmedabad

JobType : full-time

We are seeking an experienced and dynamic Branch Manager with a strong background in Loan Against Property (LAP) and Mortgage Loan products . The ideal candidate will be responsible for driving branch operations, leading the sales team, ensuring customer satisfaction, and achieving business targets. This role requires a deep understanding of mortgage and LAP products, credit appraisal, risk assessment, and regulatory compliance, along with proven leadership capabilities.

Requirements

Key Responsibilities

• Business Development & Revenue Growth
• Drive sales of Loan Against Property and Mortgage Loans through branch activities, lead generation, and market outreach.
• Build strong relationships with customers, channel partners, DSAs, and other stakeholders to increase business volumes.
• Achieve monthly, quarterly, and annual disbursement and revenue targets.
• Branch Operations & Team Management
• Manage overall branch functioning including sales, credit, operations, and customer service.
• Lead, mentor, and motivate a team of sales executives, relationship managers, and operations staff to achieve collective business objectives.
• Monitor daily activities, productivity, and performance of the branch team, ensuring adherence to company policies and processes.
• Credit & Risk Management
• Evaluate customer profiles for loan eligibility through analysis of financial statements, property documents, income proofs, and credit reports.
• Ensure adherence to credit policies, underwriting guidelines, and regulatory requirements.
• Work closely with credit and risk teams to minimize delinquency and maintain high portfolio quality.
• Customer Relationship & Service Excellence
• Provide end-to-end guidance to customers on LAP and Mortgage products , documentation, and disbursement process.
• Handle escalations, resolve queries promptly, and ensure a seamless customer experience.
• Conduct regular feedback sessions to strengthen customer loyalty and retention.
• Compliance & Audit
• Ensure strict adherence to RBI / NBFC guidelines, internal compliance policies, and branch audit standards.
• Maintain accurate records, documentation, and MIS reports for management review.

Key Skills & Competencies

Qualifications & Experience