Customer Success Manager
CekuraBengaluru, Karnataka, India17 hours ago
Job descriptionCustomer-obsessed : You care deeply about measurable outcomes and long-term partnerships. Technical pedigree (dev-tool savvy) : You can read API docs, inspect payloads, and reason about systems. You’ve used Postman / cURL; you’re comfortable with logs / dashboards and basic scripting. Clear communicator : You distill complex concepts for execs and engineers alike. Builder’s mindset : You thrive in zero-to-one, create structure from ambiguity, and bias to action. Analytical : You ground decisions in data—usage, adoption, performance, and business impact. Collaborative : You move fast with Sales, Product, and Engineering. 1 year in Customer Success, Solutions Engineering, Sales Engineering, or Technical Account Management at a developer-focused or infra / SaaS company. Proven ownership of onboarding → renewal / expansion for technical accounts. Comfort with APIs , webhooks , basic SQL , and one of Python / JS (to prototype, parse logs, or write examples). Familiarity with at least one of : LLM / AI agent tooling , observability / testing . Early / founding CS or first CS hire experience (you built the playbook). Background with contact center / voice stacks (STT / TTS, latency, barge-in), CI / CD integration, or QA / observability products. Experience with compliance-sensitive customers (e.g., healthcare / financial services). You need rigid processes or heavy structure. You prefer pure relationship management without technical depth. You don’t enjoy fast-paced, in-person startup environments ( we’re in SF, 5 days / week ). Responsibility & scope : Shape the foundation of our Customer Success org. Exceptional team : Work directly with founders and a highly technical, product-driven group. Impact : Improve the reliability of AI agents used by real customers every day. Upside : Competitive compensation, meaningful equity, and rapid growth.
About Cekura
Cekura (YC F24) is one of the fastest-growing companies in its batch, with strong revenue traction. We’re well-funded, backed by premier investors, and have years of runway.
We’re building the reliability layer for Voice & Chat AI . Teams use Cekura to simulate , test , and monitor their AI agents end-to-end—measuring latency, barge-in, instruction-following, regressions, and more across phone, chat, SMS, and web. Customers love the product—and we’re just getting started.
About The Role
You’re joining at an inflection point. As Founding Customer Success Manager , you’ll build the playbooks, processes, and relationships that define how Cekura partners with technical customers for long-term success. You’ll be both strategist and hands-on operator—equally comfortable running an executive QBR and popping open logs to help debug an integration.
What You'll Do
- Own onboarding end-to-end : Seamless handoffs from Sales; define success criteria, timelines, and milestones; instrument adoption and time-to-value.
- Be a trusted technical advisor : Guide customers on integrating Cekura into CI / CD and production stacks (APIs, webhooks, auth, SIP / Twilio flows, STT / TTS, LLM configs).
- Build scalable systems : Create repeatable runbooks, health scores, QBR templates, and playbooks for expansion / renewal.
- Drive product feedback : Partner with Engineering & Product; submit crisp RFCs backed by usage data to influence the roadmap.
- Proactive account management : Monitor health, predict risk, and execute save / expansion plays based on telemetry.
- Hands-on problem solving : Reproduce issues, triage with engineering, and close the loop with clear comms.
- Executive storytelling : Quantify ROI (quality, reliability, speed); craft references and case studies.
- Foundational leadership : Help hire and mentor the future CS team; set standards as we scale.
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Customer Manager • Bengaluru, Karnataka, India
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