Team Leader - Collection Process

Job description

• Should have a Team Leader Experience in Domestic BPO, Preferably in Banking Collection.
• Managing day to day planning, operational challenges and solving problems of a team of agents.
• Plan and manage the groups performance on the Scorecard metrics and look for methods to constantly exceed expectations.
• Responsible for management of Engagement, Attrition and ESAT for the team.
• Prepare schedules for the teams and ensure attendance.
• Conduct meetings regularly to ensure open communication and devise an action plan to address issues / concerns raised by the team.

Desired Candidate :

Skills Required

action plans, Bpo, KPI, Banking, Management, Operations