Team Leader - PCM
ConfidentialMumbai30+ days ago
Job descriptionLead and coach personnel within own team. Mentor and develop team members for optimal performance and identification and development of succession plan Balance workload among team members to grant efficiency and effectiveness Ensure quality and timely handling of quotations, orders, recording of claims and other related documents. Implement corrective and preventive actions as necessary. Monitor and report business performance via KPIs and targets (performance and behavioural) in assigned team(s). Ensure that the business objectives and targets are met. Execute action plans according to rules and regulations.Cooperate with other Team Leads in other locations to ensure best practices. Identify waste in PCM processes having an operational excellence approach Lead initiatives, OE waves, RPAs, etc to ensure constant improvement of E2E process in alignment with the PCM StrategyUse internal network to escalate issues that may arise. Weekly OB review and follow-up.Development Responsibilities : Develop Management Skills Motivate and develop their team in an environment where they can realize people s potential Maintain continuous improvement by using tools and techniques Develops strategies & relationships with the internal / external partners and clients To have completed, Lead, Change Management, Coaching for Performance trainings etc . As defined by authorities to sign documents and power of attorney Internal / external customer satisfaction Lead and manage operative daily PCM activities Fulfilment of Key Performance Indicators (KPI) Experience range- 4 to 5 yea rs Education : B. Sc in Business Admin and / or equivalent 3yrs working experience as a Line Manager
Skills and Competencies :
General Skills :
- Cost awareness & effectiveness Communication skills
- Reporting and analysing skills
- Negotiation skills
- Customer service (internal, external)Presentation skills
- Teamwork skills
- Training and development skills
- Organizing skills
- Workplace ICT applications & equipment skills.
Skills Required
Customer Service, Ict, Equipment, Training, Pcm
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Team Leader • Mumbai
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