Operations Manager

Job Title : Operations Manager : NICMAR Online Function : Operations

Location : Mumbai

Reports to position : New Initiatives – Growth - Head

Team Management Role : Yes

Job Purpose

Own the end-to-end delivery of online programs : onboarding, scheduling, faculty coordination & learner support journey.

Ensure high-quality, seamless experiences for every learner.

Job Outline

Design and optimize SOPs across delivery, engagement, feedback, and career support.

Automate and scale systems using tech-driven workflows.

Design and optimize SOPs across delivery, engagement, feedback, and career support.

Lead cross-functional teams : program managers, academic coordinators, and career advisors as we grow.

Build a high-performance, learner-centric culture.

Collaborate with placement teams to align learning outcomes with real hiring needs.

Enable internships, capstones, and direct hiring pipelines.

Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.

Job Specification

Knowledge / Education :

Bachelor’s degree in marketing, business analytics, statistics, or related field. A Master’s degree or certification in analytics is preferred.

Specific Skills :

Track learner progress, satisfaction, and placement metrics.

Drive continuous improvements with actionable insights.

Desirable Experience :

3–8 years in ops or program management (preferably in edtech or University).

Comfort with tools & automation.

Team leadership experience and a sharp eye for execution.

A passion for learner success and industry relevance.

Job Interface / Relationships

Internal :

• Program Managers – Daily coordination on schedules, cohort tracking, and learner issues.
• Academic Coordinators – For session delivery, faculty calendars, and academic content alignment.
• Career Services Team – To sync program outcomes with placement drives, internships, and employer requirements.
• Technology Team – For LMS, CRM, automation tools, and tech support resolution.
• Admissions & Marketing – For learner onboarding readiness and cohort communication timelines.

External :

Key Result Area

Key Performance Indicator (KPI) Measure Weightage :

Any Other Significant Input