Operations Manager

Key Responsibilities :

• Operational Strategy & Process Optimization :
• Develop and implement strategies to optimize operational processes and improve overall efficiency.
• Identify areas for process improvement and lead continuous improvement initiatives across the organization.
• Standardize operations to ensure consistency and quality across all departments.
• Team Leadership & Development :
• Manage and lead a team of operational staff, setting clear goals and expectations.
• Conduct regular performance evaluations, provide coaching and feedback, and create development plans for team members.
• Foster a collaborative work environment that encourages teamwork, innovation, and high performance.
• Budget & Financial Management :
• Oversee the department's budget, ensuring the efficient allocation of resources.
• Monitor financial performance, identify cost-saving opportunities, and help improve profitability.
• Ensure adherence to financial and operational targets.
• Project Management & Execution :
• Oversee and manage key projects, ensuring they are completed on time, within scope, and on budget.
• Coordinate cross-functional teams to ensure smooth execution of operational projects.
• Maintain detailed project plans, track progress, and resolve any issues that arise during execution.
• Performance Metrics & Reporting :
• Develop and track key performance indicators (KPIs) to measure the success of operational activities.
• Provide regular reports and analysis on operational performance to senior management.
• Use data to make informed decisions and recommend improvements based on performance insights.
• Supply Chain & Inventory Management :
• Oversee inventory control processes to ensure that products and materials are available when needed, while minimizing excess stock.
• Manage supplier relationships and negotiate contracts to optimize cost-efficiency.
• Ensure that all inventory-related processes adhere to company policies and regulations.
• Risk Management & Compliance :
• Monitor operations to ensure compliance with industry regulations, safety standards, and company policies.
• Identify potential risks and implement proactive measures to mitigate them.
• Conduct regular audits and ensure that corrective actions are taken when needed.
• Customer Service & Client Satisfaction :
• Work closely with the customer service department to ensure customer satisfaction and address any operational issues that impact the customer experience.
• Continuously evaluate and improve service delivery processes to meet customer expectations.
• Cross-Department Collaboration :
• Collaborate with other departments, such as sales, marketing, HR, and finance, to align operations with organizational goals.
• Act as a liaison between the executive team and operational staff to communicate strategic goals and initiatives.

Qualifications & Skills :

Skills Required

Analytical Skills, Communication Skills, Erp, Leadership