Customer Service Executive-Reputed Luxury Interior Design Industry-Mumbai, Maharashtra, India- 5 LPA-Sonali-8657493492

JOB DETAILS

Representing company’s standards with highly polished communication skills

Knack to handle premium clients with ease and tact

Attend phone calls and maintain a database for the same

Basic validation of client’s initial details

Efficiently forwarding the leads to relevant stakeholders

Building and maintaining profitable relationships with key customers

Forwarding customer complaints quickly and efficiently

Meeting with managers in the organization to plan strategically

Understanding key customer individual needs and addressing these

Conducting business reviews using CRM programs

Verifying and validating the leads before forwarding to senior team

Ensuring highest level of customer service, even if required after office hours

FUNCTIONAL AREA

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