Customer Service Executive

Job Title : Customer Service Executive – International Process

Location : Malad- Mumbai

Job Type : Full-time

Shift Timings : Night Shift / Rotational Shifts (as per international time zones)

Job Summary :

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities :

• Handle inbound / outbound calls, emails, or chats from international customers (primarily US / UK / AUS).
• Address customer queries, complaints, and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and follow-up actions.
• Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
• Escalate unresolved issues to higher authorities when required.
• Stay updated with product knowledge, system updates, and standard procedures.
• Adhere to company policies and quality standards at all times.

Key Requirements :