Senior Process Manager

Role Overview

JOB DESCRIPTION

We are seeking a highly experienced Senior Business Analyst (BA) with a strong background in Finance, Digital, and Customer Operations to lead the business analysis, solution design, and implementation of Generative AI and Agentic AI solutions . The ideal candidate will bridge business needs and AI capabilities—defining requirements, designing workflows, and shaping AI-driven automation strategies that deliver measurable business impact.

You will collaborate closely with business stakeholders, data scientists, AI engineers, and RPA / Agentic developers to translate business problems into intelligent, automated, and context-aware digital solutions.

Key Responsibilities

• Business Analysis & Requirement Definition
• Engage with business stakeholders to identify and prioritize AI-driven automation opportunities.
• Gather, document, and validate business requirements, user journeys, and process pain points across Finance, Digital, and Customer Operations domains.
• Define functional and non-functional requirements for GenAI, LLM-based, and Agentic AI use cases.
• Create use case blueprints including context, objectives, actors, sample prompts, data sources, expected outcomes, and performance metrics.
• Solution Design & AI Enablement
• Work with AI / Agent engineers to design Agentic AI architectures, multi-agent workflows, and prompt engineering strategies.
• Define AI decision flows, orchestration logic, and knowledge sources (documents, APIs, CRM, ERP, databases, etc.).
• Support data readiness and context preparation (structured / unstructured data, embeddings, vector stores).
• Map legacy or manual workflows to GenAI-powered experiences (chatbots, copilots, process advisors, autonomous agents).
• Design and review mock-ups, low-fidelity prototypes, and process simulations.
• Cross-functional Collaboration
• Partner with technology, operations, and data teams to align business outcomes with AI implementation feasibility.
• Collaborate with UX teams to ensure AI-driven experiences are intuitive and aligned with business processes.
• Coordinate with project managers to ensure delivery milestones, scope, and success metrics are achieved.
• Domain Expertise & Value Realization
• Apply deep domain knowledge in :
• Finance : Order-to-Cash, Record-to-Report, FP&A, Procurement
• Digital Operations : Campaign management, content generation, analytics automation
• Customer Operations : Support process optimization, knowledge automation, customer experience improvement
• Translate domain challenges into GenAI-enabled insights and decision-support workflows.
• Track and measure business value realized from AI and automation initiatives.
• Governance, Documentation & Change Management
• Maintain AI use case repository, requirement traceability, and change logs.
• Contribute to AI governance frameworks, ensuring transparency, explainability, and compliance.
• Conduct user training, stakeholder demos, and feedback sessions for continuous improvement.

Required Skills & Experience

Technical & Functional

Business & Analytical

Preferred Qualifications

Key Attributes

Example Project Exposure (Preferred)

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Skills Required

aris, Uipath, Rpa, Visio, Apis, Bpmn, Uml, Azure, Process Modeling