Client Solutions Engineer

As a Sales and service engineers need to provide a technical service to the client as per requirements, and required communication, troubleshooting skills as well as knowledge of processors, must be able to install, operate, and repair a variety of complex electronic equipment.

• Prepare and deliver technical presentations explaining products or services to existing and prospective customers
• Talk with customers and engineers to assess equipment needs and to determine system requirements
• Collaborate with sales teams to understand customer requirements and provide sales support
• Secure and renew orders and arrange delivery
• Plan and modify products to meet customer needs
• Using skill and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Conducting quality assurance and safety checks on all equipment.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Providing recommendations about new features and product improvements.