Client Solutions Manager

Job Description : Business Analyst with Pre-Sales and Post-Sales Experience

Position Overview :

We are seeking an experienced Business Analyst to bridge the gap between our clients' needs and our internal teams. This role demands a strong understanding of pre-sales and post-sales processes, exceptional analytical skills, and the ability to effectively communicate and document requirements. The ideal candidate will play a pivotal role in understanding client goals, shaping project strategies, and ensuring seamless project execution.

Key Responsibilities :

Pre-Sales Responsibilities :

Collaborate with the sales team to understand client requirements and prepare tailored solutions.

Conduct requirement gathering sessions with potential clients to define project scope.

Assist in preparing technical proposals, business cases, and solution presentations.

Coordinate with technical teams to provide accurate effort estimation and timelines.

Contribute to creating sales decks, product demonstrations, and RFP / RFI responses.

Post-Sales Responsibilities :

Serve as the primary liaison between clients and internal teams during project execution.

Document functional and technical requirements in collaboration with stakeholders.

Facilitate workshops, meetings, and discussions to gather detailed project requirements.

Oversee the implementation process to ensure alignment with agreed deliverables.

Track and resolve issues, manage change requests, and communicate progress to stakeholders.

Core Responsibilities :

Analyze business processes and recommend optimization strategies.

Create detailed documentation, including BRDs (Business Requirement Documents), user stories, and process flows.

Ensure project deliverables align with business objectives and user expectations.

Stay updated on industry trends and emerging technologies to provide innovative solutions.

Assist in user acceptance testing (UAT) and ensure project handover is smooth and well-documented.

Required Skill Set : Technical Skills :

Proficiency in requirements gathering and analysis tools (e.G., JIRA, Confluence, Lucidchart).

Strong knowledge of project management methodologies (Agile, Scrum, Waterfall).

Familiarity with CRM tools (e.G., Salesforce, HubSpot) and data visualization platforms (e.G., Power BI, Tableau).

Understanding of APIs, integrations, and software development lifecycle (SDLC).

Domain Expertise :

Experience in industries such as software development, AI solutions, or SaaS platforms.

Ability to handle B2B and B2C projects, catering to diverse client personas.

Soft Skills :

Exceptional communication skills for effective stakeholder management.

Strong analytical and problem-solving abilities.

Adept at multitasking and prioritizing tasks in fast-paced environments.

Excellent negotiation and presentation skills to influence decision-making.

Team collaboration and leadership skills to work cross-functionally.

Experience :

Education : Bachelor's or Master’s degree in Business Administration, Computer Science, or a related field.

Work Experience : Minimum 3-5 years as a Business Analyst with a focus on pre-sales and post-sales roles.

Certifications such as CBAP (Certified Business Analysis Professional) or PMP are a plus.

Why Join Us?

We offer an environment where innovation meets execution. As part of our team, you’ll work on transformative projects, interact with global clients, and contribute to groundbreaking solutions in the software and AI space.