Facilities Site Lead

The Facilities Site Lead would be solely responsible for the day-to-day management of the employee, visitor, guest and the workplace teams experience. They will also be commercially accountable for budgeting and financial management and will need to plan, organize and direct all Site services, including front-of-house (reception, concierge, conferences & events), food and beverage operations, employee & BU leadership engagement and housekeeping.

Specifically, the responsibilities will include.

• Manage the Guest services team deliverables - establishing service level expectations in line with and managing day-to-day delivery of the front office experience, conferences, events & meetings
• Manage the development and delivery of the employee & leadership engagement program daily connects using the app, following through on the feedback, analyzing general experience trends and employee journey & ecosystem mapping
• BU team engagement events & catering on site, running community events, awareness talks & presentations
• Manage the F&B services program delivery at site vendor mix, performance standards, food options, hygiene & HACCP standards
• Actively promote the Workplace experience services within the BU community
• Manage budgets and financial plans and workplace services expenditure in line with guidelines
• Oversee the overall built environment comfort for all areas in line with global standard
• Manage workplace services vendor relationships, performance & value propositions
• Manage change management programs, employee orientation,
• Manage Wellbeing, mindfulness & ergonomics program develop and implement in collaboration with HR, Benefits & EHS teams
• Recruiting, training & monitoring performance of the workplace experience team, including third party vendors management staff
• Overseeing the planning of work schedules for individuals across all functional teams
• Steadfast focus on workplace innovation, technology and running POCs

Skills Required

Front Office Management, Facilities Management