Product Manager-Fastag-B2C-Marketing Branches Operations
ConfidentialMumbai, India4 days ago
Job description. Lead end-to-end product development from conception to launch, including feature definition, design, testing, and continuous improvement. . Own and manage a part of payment products such as UPI, AEPS, IMPS, NEFT, RTGS, BBPSpayment solutions. . Ensure adherence to RBI regulations, NPCI guidelines, and all applicable payment systems laws. . Work closely with compliance and risk teams for product approvals and audits. . Partner with Technology, Operations, Risk, Compliance, Legal, Marketing, and Sales teams to deliver seamless payment solutions. . Liaise with external partners such as NPCI, NBBL and fintech service providers for integrations and product enhancements. . Drive adoption and usage of payment products through intuitive UI / UX design, loyalty programs, and targeted campaigns. . Track and analyse performance metrics to improve transaction volumes and revenues while reducing customer attrition and payment failures. . Graduate in Business, Finance, or Engineering MBA or equivalent preferred. . 7-12 years of experience in payments, banking, or fintech industry. . Proven track record in launching and managing successful payment products in the Indian market. . In-depth understanding of Indian payment systems (UPI, IMPS, NEFT, RTGS, BBPS ++ ). . Awareness of RBI / NPCI regulatory frameworks and compliance requirements. . Familiarity with APIs, fraud detection tools, and banking platforms. . Strong analytical, problem-solving, and decision-making abilities. . Excellent stakeholder management and collaboration skills. . Ability to lead cross-functional teams in a fast-paced environment. . Growth in transaction volumes and active users across payment products. . Reduction in payment failures and dispute rates. . Timely compliance with RBI / NPCI guidelines. . Customer satisfaction and NPS scores for payment services. . Successful launch of new payment product / features within budget and timelines.
Job Title : Payment Product Manager
Location : Mumbai, India
Department : Consumer Bank - Liabilities & Payment Product
Reports to : Product Head - Consumer Payments
Role Overview
We are seeking an experienced and innovative Payment Product Managerto drive the strategy, design, and execution of a part of our payments portfolio, including UPI, BBPS , AEPS, IMPS , ONDC, PPI / wallets, E-banking and other retail payment solutions. The role requires a blend of business acumen, product management expertise, deep understanding of the Indian payments ecosystem, and strong stakeholder management.
Key Responsibilities
1. Product Strategy & Roadmap
- . Develop and own the product vision and roadmap for digital payments across consumer segments.
- . Align payment product strategy with RBI guidelines, national payment system initiatives, and internal business goals.
- . Identify market trends, customer needs, and competitive intelligence to drive product innovation.
2. Product Development & Lifecycle Management
3. Regulatory & Compliance Management
4. Cross-Functional Collaboration
5. Customer Experience & Growth
Required Skills & Qualifications
Education :
Experience :
Technical & Domain Knowledge :
Soft Skills :
Key Performance Indicators (KPIs)
Skills Required
Neft, Rtgs, Apis
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Operation • Mumbai, India
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