Implementation Manager

Company Description

Zeapl.ai is an award-winning SaaS platform that utilises cutting-edge artificial intelligence to help enterprises achieve critical business objectives such as increased sales, enhanced customer satisfaction, and optimised workflows. Trusted by industry leaders including TATA, P&G, Exxon Mobil, Ceat and many others the platform empowers brands to automate engagement and drive measurable outcomes at scale and speed. The low-code, easily integrable nature of the platform supports seamless compatibility with legacy systems like SAP, Oracle, and Salesforce, enhancing operational efficiency and scalability. Zeapl.ai serves millions of end users globally and has been recognized with prestigious awards such as the Graham Bell Award for Innovation and the India 500 Startup Award.

Role Description

We are seeking a full-time Implementation Manager to join our team in Noida for an on-site role. The Implementation Manager will lead and oversee the seamless deployment of our platform for enterprise clients. Responsibilities include managing client onboarding, developing and maintaining implementation strategies, troubleshooting and resolving any technical or operational issues, and ensuring client success by understanding their specific business needs. The role also involves collaboration with cross-functional teams, providing support documentation, and training clients to maximise platform utilisation.

Qualifications

• Strong expertise in project management, workflow optimisation, and client onboarding
• Technical skills in SaaS platforms, low-code / no-code tools, and enterprise software integration
• Excellent problem-solving, communication, and interpersonal skills
• Experience in technical troubleshooting and customer support
• Ability to manage cross-functional teams and stakeholder relationships effectively
• Educational background in Computer Science, IT, Business Administration, or relevant field
• Experience working in the AI or SaaS industries is an advantage
• Detail-oriented with a focus on delivering high-quality project outcomes

Skills Required

Project Management, Technical Troubleshooting, Customer Support