Senior CRM Implementation Manager

About the Company

We are seeking a highly skilled and experienced Senior Project Manager with JLPT N3 / N2 to lead Microsoft-focused projects involving multiple Customer Relationship Management (CRM) platforms. The role involves managing complex, large-scale implementations, integrations, and enhancements of CRM systems across diverse business units.

About the Role

The role involves managing complex, large-scale implementations, integrations, and enhancements of CRM systems across diverse business units.

Responsibilities

• Lead end-to-end project management for CRM implementations, integrations, and upgrades within the Microsoft technology ecosystem.
• Manage multiple CRM platforms simultaneously, ensuring seamless coordination and delivery across cross-functional teams.
• Define project scope, objectives, timelines, and deliverables in alignment with client requirements and business goals.
• Collaborate with business stakeholders, technical architects, and vendors to ensure CRM solutions meet functional and technical needs.
• Monitor and report on project progress, risks, budgets, and resource allocation to ensure successful outcomes.
• Ensure compliance with organizational governance, quality standards, and data security policies.
• Act as the primary point of contact for stakeholders in Japan and global teams, facilitating clear communication and issue resolution.
• Drive continuous improvements, adoption strategies, and best practices in CRM program management.

Qualifications

Required Skills

Preferred Skills