Associate - Client Experience

Key Responsibilities : 1. Engagement and Client management - Transition of new FCC engagement - Building robust quality control measures, standard operating procedures, management reporting - Drive customer satisfaction 2. Strategy & transformation - Help in implementing the strategic vision for our Financial Crimes Compliance services.

• Identifying market trends, developing go-to-market strategies, and support business development efforts to win new engagements.
• Lead and mentor a team of compliance professionals. 3. Technology initiatives - Identify AI / ML and other technology use cases, in alignment with current market trends - - Work with IT teams to define requirements, perform testing - Identify third party data and technology solutions to build an FCC managed services eco-system 4. Staffing and Training - Manage talent identification and retention - - Prepare and impart training programmes across the FCC domain 5. Sales support - Identify target segments - Collaborate with sales team in client pitches and proposals - - Strategize the sales solution based on client requirements 6. Management reporting Key Competencies : Required Skills & Qualifications Education & Experience : - Bachelor’s or master’s degree with FCC certifications (ACAMS, ACFCS) - 15+ years of experience in the outsourcing industry, having worked with leading financial institutions - Domain expert across the FCC life cycle (KYC Due Diligence, AML Transaction Monitoring and Fraud Monitoring).
• Experience in setting up client engagements, leading transitions, delivery management etc.
• Experience in sales pitch, proposal building, solutioning etc.
• Proven track record on client management and technology initiatives Soft Skills : - Strong leadership and stakeholder management skills.
• Ability to Analyse business requirements - Excellent problem-solving, troubleshooting, and project management skills.
• Strong communication and training skills to support non-technical users.
• Ability to manage multiple projects simultaneously and work in a fast-paced environment.