Hiring Senior Customer Representative Voice For Leading MNC!!
ConfidentialBengaluru / Bangalore6 days ago
Job description1-6 years of experience in customer service or related field, preferably in a voice process role. Excellent verbal and written communication skills in English and local languages. Strong problem-solving abilities and a customer-centric mindset. Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong interpersonal skills with the ability to build rapport with customers.
Description
We are seeking a dynamic and motivated Senior Customer Representative for our voice support team at a leading MNC in India. The ideal candidate will be responsible for providing outstanding customer service via telephone, ensuring customer queries are handled efficiently and effectively.
Responsibilities
- Serve as the primary point of contact for customers via voice channels, addressing inquiries and resolving issues promptly.
- Maintain a high level of customer satisfaction by providing exceptional service and support.
- Document customer interactions accurately in the system for future reference and analysis.
- Collaborate with other departments to ensure customer needs are met effectively and efficiently.
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
Skills and Qualifications
Skills Required
Problem Solving, crm software, Data Analysis, Product Knowledge, Customer Engagement
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Representative Voice • Bengaluru / Bangalore
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