Customer Care Professional

Job Title : Customer Service Executive – Domestic Voice Process

Location : Bangalore, India

Experience : 1 Year

Employment Type : Full-time

Education : Graduate (Any discipline)

Job Summary :

We are looking for enthusiastic and customer-focused individuals with at least 1 year of experience in a domestic voice process to join our Customer Service team in Bangalore . The ideal candidate will handle inbound and outbound calls, resolve customer queries effectively, and ensure high levels of customer satisfaction.

Key Responsibilities :

• Handle inbound and outbound customer calls professionally.
• Resolve customer issues and queries in a timely manner.
• Provide accurate information about products / services.
• Maintain a positive and empathetic attitude towards customers.
• Log customer interactions, process customer accounts, and file documents.
• Escalate unresolved issues to the appropriate internal teams.
• Meet daily, weekly, and monthly call targets and KPIs

Required Skills & Qualifications :

Preferred Attributes :