Customer Service Specialist
Hellowork ConsultantsBengaluru, Karnataka, India6 days ago
Job descriptionGraduate in any discipline. Minimum 1 year of experience in a domestic voice customer service process . Strong verbal communication skills in English and regional languages ( Hindi ). Ability to multitask, prioritize, and manage time effectively. Good listening skills and problem-solving attitude. Basic computer knowledge and familiarity with CRM systems is a plus. Prior experience in BPO or call center environment. Flexible to work in rotational shifts (Day shifts only if applicable). Team player with a positive attitude.
Job Title : Customer Service Executive – Domestic Voice Process
Location : Bangalore, India
Experience : 1 Year
Employment Type : Full-time
Education : Graduate (Any discipline)
Job Summary :
We are looking for enthusiastic and customer-focused individuals with at least 1 year of experience in a domestic voice process to join our Customer Service team in Bangalore . The ideal candidate will handle inbound and outbound calls, resolve customer queries effectively, and ensure high levels of customer satisfaction.
Key Responsibilities :
- Handle inbound and outbound customer calls professionally.
- Resolve customer issues and queries in a timely manner.
- Provide accurate information about products / services.
- Maintain a positive and empathetic attitude towards customers.
- Log customer interactions, process customer accounts, and file documents.
- Escalate unresolved issues to the appropriate internal teams.
- Meet daily, weekly, and monthly call targets and KPIs
Required Skills & Qualifications :
Preferred Attributes :
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Customer Service • Bengaluru, Karnataka, India
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