Presales Solutions Architect- Contact Center Technology

Role : Presales Solution Architect - Contact Center TechnologyLocation : NoidaJob Description : A seasoned professional who understands the full life-cycle of a pre-sales engagement including solution design, OEM tech partners’ engagement, customer presentations, bid management involving multiple players and having Contact Center as a Service (CCaaS) platform experienceTechnical Skills Needed : Having knowledge of different types of licensing of contact center componentsGood at articulating value propositions using word and power point formats using online or visio type tools for network diagramsTechnical knowledge on at least two Contact Center technology platforms viz. Nice CXOne, Genesys, Amazon Connect, Cisco, Avaya, Vonage (combination must include CCaaS platform experience), preferably certified on design / solutionGood understanding of evolving technology interfaces and methods of interconnecting telephony, software and hardware platforms, such as SIP, E1 / T1, CTI, APIs,TCP / IP, MPLS, WebRTC etc.Fundamental knowledge of public cloud – AWS (preferred), Microsoft Azure, Google CloudMust have worked on few large transformation deals in excess of 400 agents globallySoft Skills Needed : Very good listening and communication skills – understanding customer’s stated and unstated requirements and proposing solutions or alternativesComfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it’s a global role)Basic business analysis skills using excel or any other BI toolTeam player that collaborates and shares knowledge with othersComfortable as individual contributor in near future but aspire to lead and works towards itContinuous learner of technology and evolving trends in contact center and BPO industryConsultant / advocacy skills to work ethically and win customer’s confidence