Customer Centric Quality - Sr. Manager / Agm

improve MTBF, MTTF for top complaints

• Develop Field Quality Command Center : Bring visibility to customer concerns at plant level, monitoring effectiveness of closed issues;

lead 8D for critical issues, FRACAS monitoring

• Warranty Optimization : Reduce warranty cost and defects, monitor issue closure and effectiveness & predictive analytics (Python + Tableau, Weibull) for plants and FG suppliers.
• Review mechanism : Chair reviews with multiple plants, R&D, Service;

align on CTQ flow-down from VOC to design FMEAs. Update to senior management with analytics

• Zero-Recall Culture : Monitor no fault forward culture, review poka-yoke, built in quality;

target zero safety recalls, Zero DOA.

• Team & Metrics : Coordinate with multiple plants drive KPIs : Cost of poor Quality, Part return, Defect on arrival, Social media ratings, develop strategy for customer delight

Customer connect : Conduct customer surveys to capture early warning signals and identify improvement opportunities.