Quality Manager

Job Description : Responsibilities :

• Lead and manage teams in Quality or Operations for Banking domain processes.
• Oversee and ensure compliance with FCC, AML, and KYC guidelines within operational frameworks.
• Drive process improvements and ensure adherence to quality standards and SLAs.
• Monitor performance metrics, conduct audits, and implement corrective actions where required.
• Collaborate with stakeholders and clients to enhance process efficiency and service delivery.
• Provide strategic direction, mentoring, and performance management for team members.
• Identify risks and ensure robust governance and control mechanisms.

Experience : 8–12 years of experience in Quality or Operations, with relevant managerial experience in Banking processes

Qualification : Graduate (Any discipline)

Skills Required

FCC, Aml, Kyc, Banking Operations, Quality Assurance, Bpo Operations