SAP Quality Excellence Manager

Enterprise Minds, IncDelhi, India

1 day ago

Job description

We're Hiring! | SAP Quality Excellence Manager ( Implementation)

We’re looking for an experienced SAP Quality Excellence Manager Consultant to join our growing team for an exciting Greenfield SAP Implementation project!

Role : SAP Quality Excellence Manager

Location : Hyderabad(WFO)

Experience : 12–15 Years with SAP Implementation & Support.

The SAP Excellence Manager is the assurance engine of SAP Managed Services, ensuring every ticket, change, and deliverable shines with accuracy, compliance, and operational brilliance. This role safeguards standards, drives governance, and fuels continuous improvement across the SAP landscape.

Incident Quality & Knowledge Management

Audit SAP Incidents weekly for categorization, RCA depth, SLA compliance
Validate documentation : KBAs, troubleshooting guides, runbooks
Enforce Shift-Left strategy to reduce repeat incidents
Improve first-time-fix rate through knowledge reuse

Change & Release Governance

Review CR documentation : Functional Specs, Test Evidence, Approvals

Ensure all entry / exit criteria and RACI gates are met

Track release readiness and post-deployment validation

Prevent firefighting by enforcing quality checks upfront

PMO Advisory & Service Governance

Support Program governance : status reporting, RAID, dependency tracking

Facilitate CAB meetings and drive risk mitigation

Enable compliance with contract SLAs and SoX / audit requirements

Conduct periodic service reviews with stakeholders

Continuous Improvement & Innovation

Identify automation use-cases to reduce manual effort

Lead CSI backlog, measure benefits delivered

Introduce productivity accelerators and monitoring improvements

Benchmark performance against industry best practices

Performance Analytics & Insights

Publish dashboards : ticket trends, SLA adherence, stability indicators

Analyze business impact of incidents and changes

Present actionable insights to customer leadership

Stakeholder Collaboration & Communication

Act as the bridge between Delivery teams and Business

Conduct KT sessions, refresher workshops, and process coaching

Promote transparency through proactive communication

Why Join Us?

Work on a cutting-edge SAP S / 4HANA program

Collaborative & growth-driven culture

Competitive package and benefits

#hiring #SAP #excellenece Manager #SAPS4HANA #SAPJobs #EM #EMtalks

Please share CV to nivetha.s@eminds.ai

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Manager Quality • Delhi, India