Client Services Manager

About Us

Wedding Factory India is a leading wedding design and planning company known for creating bespoke, high-end events that blend creativity, precision, and flawless execution. We are seeking an experienced Client Services Manager to join our team and take ownership of managing premium weddings from concept to completion.

Role Overview

The Client Service Manager will act as the primary point of contact for corporate clients, ensuring their needs are met with professionalism, efficiency, and creativity. This role requires excellent communication, account management, and problem-solving skills, with the ability to translate client requirements into successful event outcomes.

Key Responsibilities

• Serve as the main liaison between corporate clients and internal teams.
• Build and nurture long-term relationships with key accounts, ensuring high client satisfaction.
• Understand client objectives and translate them into event concepts, proposals, and deliverables.
• Manage end-to-end client servicing – from pitching, proposal presentation, and budgeting to execution and feedback.
• Coordinate with design, production, operations, and vendor teams to ensure event deliverables meet expectations.
• Prepare project timelines, reports, and communication updates for clients.
• Identify opportunities for upselling services and expanding corporate partnerships.
• Handle client concerns or escalations with professionalism and quick resolution.
• Stay updated on industry trends, brand activations, and corporate event innovations.

Qualifications & Skills

Preferred Background