Service Delivery Professional India

Led by Rodolphe Saade, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

JOB DESCRIPTION

Job Title : Assistant Manager - Long Idle

Department : Customer Care

Sub Department : Longstay

Reporting : Manager - Long Idle

Core Responsibilities :

• Ensure all locations sending the idle notices to the consignee / shipper and the custodian as per the guidelines.
• To review the responses received from the locations on the imports above 30 Days and follow up till the units are cleared.
• Follow up with the branches / Load port for additional information and assistance from the consignee / shipper.
• To track the potential long stay and idling units based on the responses from the consignee and the nature of the cargo (particularly low value cargo).
• Communicate and take approval from HO Logistics for all units above 75 Days to go legal. Follow up with Legal team and the lawyers till containers are back to our custody as empty. Once empty back to custody ensures locations communicate to HO & POL about all the charges incurred to get the unit empty back to our custody.
• Review cases with the management where legal advice may be required and cases where management involvement is necessary.
• Prepare Reports on the performances and the trend of long stay based on Locations / Services / Commodity.
• Ensure regular detailed reviews to measure progress and update the management fortnightly.
• Publish Monthly statistics.
• Ensure TBI (to be invoiced) clearance for auctioned cases / containers cleared through destruction / containers destuffed by custodian / waiver cases and timely updates.

Key Performance Indicators :

Qualifications and Skill Sets :

Please ensure you are familiar with the CMA CGM Corporate guidelines.

Skills Required

Good Analytical Skills