Service delivery Management

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines : Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity : Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and insurance. In Europe, BNP Paribas has four domestic markets : Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line / Function

For 150 years, BNP Paribas Wealth Management has been committed to protecting clients' wealth, developing it, and eventually passing it on to their loved ones. We deliver tailor-made experience, with outstanding attention to detail and expertise from precise local knowledge to the global know-how that we access from the Group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Wealth Management Investment Solution Hub (WMIS Hub) provides a global IT solution for BNP Paribas Wealth Management where we develop, maintain and evolve IT applications which fit the specific needs of BNP Paribas Wealth Management business users.

Job Title

Service Delivery Management - IT Obsolescence

Date

TBC

Department

APS / CTO Office

Location : Chennai

Business Line / Function

Wealth Management

Reports To

(Direct)

Division Head

Grade

(if applicable)

NA

(Functional)

Number Of Direct Reports

NA

Directorship / Registration

NA

Position Purpose

Part of BNPP Wealth Management in Singapore, the position is created within APS Domain under CTO Office division. The Candidate will play role as a lead to service delivery managers in WMIS IT Production landscape. Work collaboratively with various application and infrastructure teams to ensure process adherence, achieving key performance targets and guiding SDM team in improving the overall service quality.

Direct Responsibilities

Establish comprehensive KPI frameworks for Obsolescence management processes, defining critical SLAs that improved service delivery metrics and enhance stakeholder confidence through transparent monthly reporting.

Deliver executive-level service reporting using ServiceNow analytics, providing real-time visibility into WM IT production metrics and enabling data-driven decision making for senior leadership.

Governance Understand the landscape of applications / infrastructures across various datacenters and define governance model for technology / application obsolescence.

Reporting through ServiceNow platform, excel based KPI reporting , PowerBI

Orchestrate comprehensive IT audit management for internal and external auditors.

Technical & Behavioral Competencies

Mandatory skills and behavior competencies

• Strong critical thinker with problem solving aptitude.
• Good written and oral communication skills
• ITIL certification
• Excel / Power BI
• Scrum Master
• ServiceNow
• Understanding of IT Obsolescence

Optional Skills

Overview Of Responsibilities

Specific Qualifications (if Required)

Mandatory Technical Skills

Communication Skills

Nice To Have

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Communication skills - oral & written

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Ability to synthetize / simplify

Transversal Skills : (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to anticipate business / strategic evolution

Ability to set up relevant performance indicators

Analytical Ability

Ability to develop and adapt a process

Education Level

Bachelor Degree or equivalent

Experience Level

At least 15 years

Other / Specific Qualifications (if Required)

Prior experience on Obsolescence management is needed.

Skills Required

Servicenow, Confluence, Power Bi, Scrum Master, Sharepoint, Excel, Jira